CHARGED INSURANCE PREMIUM ON CANCELLED POLICY - CANNOT GET AHOLD OF THEM NOW

I requested an updated confirmation of cover letter on 23 January 2025 for my vehicle financing. In the weeks following, I made repeated attempts to get this information via e-mail and telephone calls. I eventually received the letter around 20 February 2025.

I immediately signaled my intent to cancel my policy. Again, no feedback from Absa. I was kept on hold for more than 30 minutes on three separate occasions. Eventually I got through to them on 25 February 2025 and my policy was cancelled.

A few hours later, I was charged my insurance premium for March 2025, this after the agent informed me I will not be charged. Essentially, I have paid for a product that I am not using and/or benefiting from.

When I contacted ABSA to reverse the debit order. They said I must contact ABSA Insurance directly.

It is almost a month later and I still can't get a hold of them. Meanwhile, I am over R1000+ out of pocket.

I am in process of cancelling all my ABSA products. Absolutely horrible service and I will not recommend this bank to anyone.

Bare in mind that I have been with ABSA since opening my first bank account over 10 years ago.

So much for rewarding loyalty ...