MT
Mkhungi T
1 reviews | Active since Sept 2014
26 Feb 2020, 07:33
Change of Insurance cover without customer's consent
I've been with ABSA Idirect since 01 June 2013; recently I was informed that my car hire is removed without my consent. I've requested any evidence or recording whereby I've requested my car hire to be removed, as they claim i'm the one who made that request. They failed to give me any evidence instead the customer care email address.
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Absa Insurance Company Limited's replyOfficial
26 Feb 2020, 10:58Dear Mkhungi,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the two next hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply26 Feb 2020, 10:58
Official
Dear Mkhungi,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the two next hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd