CEILING CLAIM LONG OVERDUE - NOT HAPPY

I submitted a claim on the 5 February 2023 for my Geyser and ceiling damages, the Geyser was repaired and I had to complaint first for same to be attended urgently, now I am getting a run around with the repairs to my ceiling, on the 9 Feb assessor assessed the ceiling so I do not understand why the 2nd assessor must assess damages again while same was already done? I am sure there are assessors everywhere even in Soshanguve or PTA why should I wait for someone who is in Roodeboort or Alberton to come to soshanguve to attend to my query or assessment? This is ********* and unfair to wait for 2 weeks for my ceiling to be respired. I WANT THIS TO BE RESOLVED URGENTLY!!!!!!!!!!!!!! I am so disappointed now I must skip work to wait for the assessor, every day is a new story and excuse