Cebisile Sithole- Best service received

I received an email informing me that my insurance premiums will be going up and I decided to call Absa to review my policy. I got lucky to get my sister Cebisile Sthole who assisted me with my thousand questions as I was trying to understand the increase of premiums outside of annual review window. She was so patient in explaining everything to me and I came to a full understanding of what was going on. She advised me nicely which help me in future. She assisted me drop my premiums even lower than expected. This is the right mentality which I believe every employee should possess and things would be so easy. Thank you to her for bettering my insurance experience with Absa.