Catch a Wake Up Absa Insurance

On Saturday Morning at around 7.30am there was heavy rains and thunder showers. Lightening struck the gate motor and later on that day we realized that it isn't working. So we then called our insurance company which is ABSA, and spoke to a very rude agent who then informed us because a gate motor isn't regarded as an emergency we have to wait till Monday to get anything sorted. So I am not a technician or electrician I don't know if its an electrical issue or the motor itself.

So I then called ABSA again and spoke to another agent who Sent out an electrician to do an assessment. The reason why someone will get their home gate to be automated for more than convenience but SAFETY. We live in one of the crime countries of the world and its not imperative for ABSA to ensure we as their clients don't risk our lives. Well since Saturday my family and I have been putting our lives at risk by opening and closing the gate. My husband works all odd hours and it's absolutely scary living in an unknown space not knowing what Can happen when. My husband is a private banking client with ABSA it is absolutely disappointing to know that they don't care about the safety and well being of their clients. We pay our premiums on time, every month but when there's an issue we have to wait for business hours because claims don't open on weekends. That's absolute nonsense and complete disregard for us as good standing clients.