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BM
Busisiwe M

1 reviews | Active since Aug 2018

05 Mar 2024, 10:19

Cash back story it’s a ****

I joined absa idirect insurance for my car in 2021 January, I was told that after 3years claim free I will get a cash back, fine. Last month I called them to ask about my cash back and the lady said next month “March” so today I called again to ask about it, guess what 🙁 the guy said next month “April”🥹 so it’s going to be next next next until 2025. Ai no cash back story it’s a **** 🙁

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply05 Mar 2024, 11:08
Official
Dear Busisiwe portia Masango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
BM
Busisiwe M's update06 Mar 2024, 09:08
Reviewer Update
Thanks absa I direct my matter is solved 😻 thank you very much 👏🏾
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Mar 2024, 10:58
Official
Dear Busisiwe portia Masango Thank you for your posting. Kind regards,Group Customer CareRezona Louw