NM
Nontobeko M

1 reviews | Active since Jun 2022

04 Jul 2022, 08:20

Car write off due to possibilities that might and might ‘not’ exist!

I don’t even know where to start. They say we should take up insurance so we have peace of mind in cases if accidents, this phrase on its own is a ****! These are the very people who make sure you have no peace of mind! My car has been declared a write off, I request an assessment report because it didn’t make any sense and didn’t wanna dispute it before actually seeing the report. Report is sent, repair value is quite less than the maximum amount they can use to repair my car. My confusion kicks in, I check on their final notes. They say the repair value is less however there ‘might’, might be other mechanical problems so it’d be unecomomical for the, to repair hence the reason for a write off. So basically they wrote my car off because of a possibility that might not even exist! First question, why is an assessment done from the first place? Second question, what if that possibility is not there? I mean there might and there might not! How can that be a basis of a write off? I tell them whatever possibility that might not even be there or let it be my problem then and fix my insured car, I mean why then do I have an insurance from the first place if when they need to come through they try to find easier escapes for them? Did I not take the insurance for ‘my’ peace of mind instead if the insurance making all the money they possibly can at my expense? I honestly regret having taken this insurance ever, pouty I was warned several times but I was like na I’ve been a loyal client to Absa bank since teenagehood, they can’t do that. Here I am. As it stands, I am forced to take up their offer which is either writing my car off or withdrawing the claim.I don’t agree to any of this and I won’t do any. It’s either my car is fixed at the repair value and returned to me I’ll deal with whatever ‘possibility’ or I fix it myself and give them quotations . Insurer disagree to all of this simply because they wanna force me to something I totally disagree with. I did not sign up for such bullying and I will not allow it . Right now, the courtesy car is not being extended so I can agree, yet I use my car to go to work. Also, my premiums were debited again this month so meaning I’m covered for the whole month again, meaning I paid for car hire again and everything else even though my car was written off last month as per their decision. In closure, this is the worst experience I’ve ever had with an insurance, I feel very ****med!!!

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Jul 2022, 11:33
Official
Dear Nontobeko Madi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
NM
Nontobeko M's update20 Jul 2022, 07:40
Reviewer Update
Oh no Rezona, let’s be honest here in this very platform and not mislead people. You responded on the 4th if July, yes. Further emailed me on the 6th to say you are still investigating you will contact me by no later than the 11th of July 7 pm with feedback. On that 11th at 4:23 pm I got an email from Absa stating my case has been closed, mind you I had not received contact from Rezona neither have I been contacted by the manager I was waiting for! Let’s not pretend to be attending to clients with “ sincere apologies” and whatever, let’s be honest!!! It means no one is different here.

As it stands, with this closed case, first of all manager responded the following day at 10pm after the case has been deemed as resolved and closed. Furthermore, the concerns I addressed were only partially attended to by the manager now. I sent an email the following day in response to him/her only to get an email stating he’s not at the office on that day. Following day I emailed further to no response. I emailed again day before yesterday, to get a response that says he’ll be out of the office until the 22nd. I had requested very well from the manager that we resolve this as swift as possible as there have already been unnecessary delays since the insurer never respond. My point is here, please don’t paint yourselves in this platform as people who resolved matters whereas you only respond nicely to our complaints as if you will do something different then you don’t, like the rest of your colleagues!

I’m even starting to wonder if you guys haven’t sold my car or if it’s safe even, we are heading to 2 months now with absolutely no progress because I’m only attended to when it suits the insurer. I think I’ve been to lenient and clearly there’s people that are taken for granted, I wonder if it’s because of gender or race or both even. Anyways, I will definitely not let this slip!
Absa Insurance Company Limited
Absa Insurance Company Limited's reply21 Jul 2022, 09:12
Official
Dear Nontobeko Madi Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw