Car insurance claim

I'm very disappointed with the services of ABSA idirect insurance. I've been waiting weeks for them to finilase my claim. Still today, no response. Meanwhile I'm struggling on a daily basis. They have no mercy for their clients and do not follow up. When i try to call the call centre i waited more then 20 minutes with no help. Thanks to the assessor who's always available and trying to assist me. The accident happened on the 23rd of March but still my claim hasn't been finalized