Car insurance claim

My experience with idirect has been very stressful and emotionally draining , its been a week since I tried to claim instead of doing anything I just feel like I'm being prosecuted asked questions after questions even irrelevant questions (like I woke up and decided to go have an incident)but no outcome yet I'm sitting without a vehicle and paying them without any complains honestly never thought processing a claim could be so depressing I'm literally on the verge of looking somewhere else as the service I'm receiving is really not what I had expected would not recommend them to even my worst enemy