Car Hire option

I just want information really, its hard to get feedback, i requested a call back, saw a miss call, thpought il get another call, till now nothing, and no email correspondence.

i got into an accident and my claim was approved, and i will be sending my car to panel beater 13 Jan 2020. Currently i do not have car hire, and would love to add it to my insurance, all i want to know is, even though im only adding it now, will i be given a courtesy car on the 13 Jan when i send my car in for repairs?

your prompt response will be appreciated, thank you, if i miss a call, please at least respond via email.