CB
Carl B
1 reviews | Active since Oct 2013
16 Oct 2019, 17:59
Cant get ABSA to cancel my insurance
I've have notified ABSA insurance 2 Sept 2019 to cancel my insurance policy and sent follow up mails every Friday since requesting feedback. The only person that made contact was Priscilla Colledge who has now also just ignored me. I have checked the weekend and our policy is STILL active! This is completely unacceptable and ridiculous. I am currently overseas and trying to get this sorted however nobody at ABSA seems competent enough to send me confirmation of cancellation of this insurance policy.
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Replies (3)
Absa Insurance Company Limited's replyOfficial
17 Oct 2019, 09:37Dear Carl,
Thank you for bringing this matter to our attention. We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply17 Oct 2019, 09:37
Official
Dear Carl,
Thank you for bringing this matter to our attention. We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
CB
Carl B's updateReviewer Update
30 Oct 2019, 10:50Dear Basani
I would just like to take this opportunity to thanks you for your excellent customer service wrt sorting out my problem. It is so sad in today's times that a company can not offer the service they claim publicly on their site thus losing customers in the process. After me trying to get the issue sorted out for over a month, you managed to ensure it was sorted in less than a week. I highly commend you on your professionalism and wish that the rest of ABSA could be of this high standard!
Regards
I would just like to take this opportunity to thanks you for your excellent customer service wrt sorting out my problem. It is so sad in today's times that a company can not offer the service they claim publicly on their site thus losing customers in the process. After me trying to get the issue sorted out for over a month, you managed to ensure it was sorted in less than a week. I highly commend you on your professionalism and wish that the rest of ABSA could be of this high standard!
Regards
CB
Carl B's update30 Oct 2019, 10:50
Reviewer Update
Dear Basani
I would just like to take this opportunity to thanks you for your excellent customer service wrt sorting out my problem. It is so sad in today's times that a company can not offer the service they claim publicly on their site thus losing customers in the process. After me trying to get the issue sorted out for over a month, you managed to ensure it was sorted in less than a week. I highly commend you on your professionalism and wish that the rest of ABSA could be of this high standard!
Regards
I would just like to take this opportunity to thanks you for your excellent customer service wrt sorting out my problem. It is so sad in today's times that a company can not offer the service they claim publicly on their site thus losing customers in the process. After me trying to get the issue sorted out for over a month, you managed to ensure it was sorted in less than a week. I highly commend you on your professionalism and wish that the rest of ABSA could be of this high standard!
Regards
Absa Insurance Company Limited's replyOfficial
30 Oct 2019, 16:50You are most welcome, Carl!
Absa Insurance Company Limited's reply30 Oct 2019, 16:50
Official
You are most welcome, Carl!