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Victor R

1 reviews | Active since Mar 2009

30 Oct 2024, 06:41

Can't deactivate ABSA Activate cover

ABSA Activate has good prices but the worst service. I put a claim for a windscreen. my car was towed to a storage site because of the damage. I spend 2 weeks without a car because the people failed to communicate within the company. I had to locate the storage sight, waited 2 hours to clear the car then go through the storage to search for the car. I now want to cancel the policy gave the 30 days' notice in writing. email was acknowledged in September however October debit order was processed for November month. speaking to someone is a mission as they always experiencing a high call volume even if you leave a message there will be no call back. very frustrated as I am now stuck with the ****py insurance service provider.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply30 Oct 2024, 09:23
Official
Dear Victor Rakgase  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is  C-***9. Kind regards, Group Customer Care Rezona Louw 
VR
Victor R's update11 Nov 2024, 08:47
Reviewer Update
Roller coaster weekend. Saturday got message from ABSA that the policy is finally cancelled then a few minutes later I got another one with message to ignore the cancellation as the policy is still active. The cancellation has been moved to 01/12/2024 while I send for cancellation end of October. why 2 months notice? I already paid for the month of November with another insurer this is so frustrating.