UN
Unarine N
1 reviews | Active since Jan 2025
26 Mar 2025, 14:25
Cannot get through to the contact centre
Absa can you kindly contact me, I need to amend my policy.
I have called on 3 occasions and I am on hold for 40 minutes.
I have sent an email and no response, last time a lady called me after 3 months following up on an email I have sent.
The only way to get assistance is to post on hello Peter
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
26 Mar 2025, 17:21Dear Unarine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply26 Mar 2025, 17:21
Official
Dear Unarine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe