Cannot even get ABSA to send a accessor!

I see ABSA replies to everyone with a complaint ticked but cannot find anyone who has claimed they have actually assisted! Mt wife has been calling and emailing ABSA for almost 2 weeks just to trying to get an assessor out. After speaking to Katlego on Thursday whilst emailing ABSA as well, I received absolutely no feedback. Jjust got off the phone once again after a very long phone call with Mmakoshe who says they still cannot resolve the issue because the system keeps appointing the same assessor (service provider) which never arrived last week, see email below. I asked to speak to management but she said she could not get hold of the manager.

I am extremely disappointed in ABSA, I have been an ABSA client for many many years and have never experienced such bad service from you. We have had to replace some of the damaged items at our own expense as we cannot wait so long for an assessor to assess, we live on a farm and need our security and power.