Cancelled policy, still being debited
I had my vehicle insurance cancelled on the 11th of March. I received a confirmation of cancellation letter from ABSA. Payments are forward-dated, yet no refund is due to me? To this day, I have not received my pro-rata refund. Also, this morning, they debited an amount of R762.82 from my account, yet the policy was only R515.31.
Why are you debiting my account if nothing is insured with you and clear instruction was given to cancel? My has my refund also not been processed??
*****ulent company. Will never recommend to anyone.
This needs to be sorted out withing today.
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Absa Insurance Company Limited's replyOfficial
27 Mar 2026, 12:07Dear Cara Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply27 Mar 2026, 12:07
Official
Dear Cara Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe