CANCELLED POLICY BECAUSE OF NOT BEING DEBITED

I received an SMS on the 29th of July 2019 informing me that my policy has been cancelled due to Unpaid.My debit date is on the 27th and on the fore said date there was enough money in my account to be debited.Yes i did make a stop order and Idirect did advise with an sms that they will double debit my account but that never happened. I called and spoke to Russel who was rather ****y with me(At first i thought his energy was some sort of positive energy but oh boy i was wrong).Mr Russel informed me that they will have to reassess my policy but they cant do that with only the car but need to also include house hold contents though i didn't have household contents in the first place.My bank statement clearly shows that i had enough money from the 25th of July till the 28th of July in order to be debited but oh boy Idirect decided to cancel my policy in order for them to try and reinstate it with household contents. Idirect i would love to believe that i have been with you guys for over 5 years and have never endured this kind of behavior from you.Kindly do re-instate my policy and debit my account as my car needs cover.My Policy Nr is ***8*004 .Im hoping that Idirect as a reputable company will treat my complaint with care.Frustrated client for over 5 years without claiming.