Cancellation of vehicle insurance

I emailed a cancellation notice to ABSA idirect in August to cancel my vehicle insurance no respond from idirect, I called and was on hold for 1 hour. I emailed again no response. My account was debited end August. I emailed again in September no response my account was debited again end September. Total emailed to idirect 6. Called again today was placed on hold for 1hour and 8 min no consultant. This is really ridiculous, need urgent feedback.