JM
Josinah M

1 reviews | Active since Oct 2014

07 Apr 2025, 17:39

Cancellation of insurance from my name and to my sister's name and to confirm if the debit order went through from my sister 's side to prevent landing on risk with in insured car.my sister took the s

The 1st. week of April 2024 not sure with the date,I went to Absa Bank in Gezina Galaria to revise my car insurance,I had two cars that was insured with Absa iderect . Their call centre very busy I took me +-45 minutes to get someone to help me.At the end Magheba Ramaphakela took my cal.The service she provided to me was very excellent.And she is very informative,humble, professional. She made sure that my problem was well resolved and that I understand everything with my benefits or what I am covered for. She seek first to understand then to be understood,she put first thing first. We need more people like her in all different companies who are commited with their front line ...I am giving her flowers she deserves well done sis keep up the good work and fly high..

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply08 Apr 2025, 08:36
Official
Dear Josinah


It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance