MM
Mbavhalelo M
1 reviews | Active since Oct 2022
30 Jan 2024, 17:14
cancel my policy please.
I called to cancel my Absa active cover for my car, and they are giving me run around, please do the right thing and cancel my policy , why forcing me to stay, if I request cancelation ,I expect you to do so, worst experience , lost so much airtime with no help , it's been 2days now trying to cancel this policy , but on the app it shows it is was not cancelled , and when u call they put you on hold for too long .
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
31 Jan 2024, 08:32Dear Mbavhalelo Mpfuni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's reply31 Jan 2024, 08:32
Official
Dear Mbavhalelo Mpfuni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
MM
Mbavhalelo M's updateReviewer Update
02 Feb 2024, 16:18Thank you Sibusiso Lubisi who finally assisted me with cancelling my Absa activate. He DID NOT EVEN TAKE TIME TO DO SO, and Conny Tshabalala who kept calling me to put me through to cancelation department. I wish all the ABSA staff can learn from these two, I am ratting them 5stars. Great Job guys.
MM
Mbavhalelo M's update02 Feb 2024, 16:18
Reviewer Update
Thank you Sibusiso Lubisi who finally assisted me with cancelling my Absa activate. He DID NOT EVEN TAKE TIME TO DO SO, and Conny Tshabalala who kept calling me to put me through to cancelation department. I wish all the ABSA staff can learn from these two, I am ratting them 5stars. Great Job guys.
Absa Insurance Company Limited's replyOfficial
08 Feb 2024, 12:07Dear Mbavhalelo Mpfuni Thank you for your posting.
Kind regards, Group Customer Care Rezona Louw
Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's reply08 Feb 2024, 12:07
Official
Dear Mbavhalelo Mpfuni Thank you for your posting.
Kind regards, Group Customer Care Rezona Louw
Kind regards, Group Customer Care Rezona Louw