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refiloe D
1 reviews | Active since May 2013
26 Nov 2024, 10:03
Calls Not Answered for more than 20minutes
Why does it take you to 20minutes to answer the call for me to just to get an agent to respond. Please advise when will i get courtesy car.
Helpful (0)
Replies (3)0
Replies (3)rD
refiloe D's updateReviewer Update
27 Nov 2024, 17:09Good day
Until you call me on the 3rd of December what car must i be driving? I need a courtesy car, and you are taking your time to respond or call me back. I have been waiting for the claims validator to call me , and there is no sign of how far is my claim progressing. Yet the premiums go off religiously monthly, it seems that is all you care about, because your service is really pathetic at this point. I have called for 3 days in a row and was put on hold for 20minutes each with no response whatsoever. Wooooow!!! Woooow!!
Until you call me on the 3rd of December what car must i be driving? I need a courtesy car, and you are taking your time to respond or call me back. I have been waiting for the claims validator to call me , and there is no sign of how far is my claim progressing. Yet the premiums go off religiously monthly, it seems that is all you care about, because your service is really pathetic at this point. I have called for 3 days in a row and was put on hold for 20minutes each with no response whatsoever. Wooooow!!! Woooow!!
rD
refiloe D's update27 Nov 2024, 17:09
Reviewer Update
Good day
Until you call me on the 3rd of December what car must i be driving? I need a courtesy car, and you are taking your time to respond or call me back. I have been waiting for the claims validator to call me , and there is no sign of how far is my claim progressing. Yet the premiums go off religiously monthly, it seems that is all you care about, because your service is really pathetic at this point. I have called for 3 days in a row and was put on hold for 20minutes each with no response whatsoever. Wooooow!!! Woooow!!
Until you call me on the 3rd of December what car must i be driving? I need a courtesy car, and you are taking your time to respond or call me back. I have been waiting for the claims validator to call me , and there is no sign of how far is my claim progressing. Yet the premiums go off religiously monthly, it seems that is all you care about, because your service is really pathetic at this point. I have called for 3 days in a row and was put on hold for 20minutes each with no response whatsoever. Wooooow!!! Woooow!!
Absa Insurance Company Limited's replyOfficial
28 Nov 2024, 10:28Dear Refiloe
I have sent you an email where I was informed that you were assisted with the courtesy car.
I have sent you an email where I was informed that you were assisted with the courtesy car.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply28 Nov 2024, 10:28
Official
Dear Refiloe
I have sent you an email where I was informed that you were assisted with the courtesy car.
I have sent you an email where I was informed that you were assisted with the courtesy car.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
rD
refiloe D's updateReviewer Update
28 Nov 2024, 15:12Good day
Who told you that? You yourself promised to contact me, and you never did, so who is this person who told you I was assisted with a courtesy car?
No one has called me since I registered the claim. Please ask them when I got the courtesy car and which type of car was given to me. These back-and-forths are really irritating because they waste a lot of time, not to mention the inconvenience.
Please sort this out. Also, I need feedback on the status of the claim since the call center lines are never answered. We now resort to getting answers from platforms that are not offered by your bank, ABSA. All your official platforms have proved to be very useless at this point, except for debiting our money at the end of the month without fail.
Who told you that? You yourself promised to contact me, and you never did, so who is this person who told you I was assisted with a courtesy car?
No one has called me since I registered the claim. Please ask them when I got the courtesy car and which type of car was given to me. These back-and-forths are really irritating because they waste a lot of time, not to mention the inconvenience.
Please sort this out. Also, I need feedback on the status of the claim since the call center lines are never answered. We now resort to getting answers from platforms that are not offered by your bank, ABSA. All your official platforms have proved to be very useless at this point, except for debiting our money at the end of the month without fail.
rD
refiloe D's update28 Nov 2024, 15:12
Reviewer Update
Good day
Who told you that? You yourself promised to contact me, and you never did, so who is this person who told you I was assisted with a courtesy car?
No one has called me since I registered the claim. Please ask them when I got the courtesy car and which type of car was given to me. These back-and-forths are really irritating because they waste a lot of time, not to mention the inconvenience.
Please sort this out. Also, I need feedback on the status of the claim since the call center lines are never answered. We now resort to getting answers from platforms that are not offered by your bank, ABSA. All your official platforms have proved to be very useless at this point, except for debiting our money at the end of the month without fail.
Who told you that? You yourself promised to contact me, and you never did, so who is this person who told you I was assisted with a courtesy car?
No one has called me since I registered the claim. Please ask them when I got the courtesy car and which type of car was given to me. These back-and-forths are really irritating because they waste a lot of time, not to mention the inconvenience.
Please sort this out. Also, I need feedback on the status of the claim since the call center lines are never answered. We now resort to getting answers from platforms that are not offered by your bank, ABSA. All your official platforms have proved to be very useless at this point, except for debiting our money at the end of the month without fail.