CALL CETNER STAFF MUST GO BACK TO OLD SYSTEM WORK FROM SENTRAL OFFICES

This is the second time I need to report ABSA Insurance about my vehicle tracker . When you call the call center it sounds like the person is in the mall and there is a lot of noise in the background, so I think the person is not getting all the info to lock the query which is why up until now no one called me back this was reported on the 17/7/2023 on the 18/7/2023 I send a mail to Absa and the person revered me to Aerol Knoza , he did send me feedback that he will look into my query, my request was if he can call me and gave him my number, he never contacted me at all, on the 19/7/2023 I received a mail that the problem has be resolved. I locked on my ABSA app and notice that the vehicle that I reported shows that it is in Cape Town, and I am living in Durban so if I get hijacked or my car gets ****** how will it be traced to the right location? THIS IS NOW THE SECOND TIME I HAVE HAD PROBLEMS WITH THE CALL CENTRE MAYBE ABSA MUST LOOK AT GOING BACK TO THE OLD DAYS WORKING IN A BUILDING WHERE THEY HAVE TEAM LEADERS CHECKING STAFF MEMBERS.