DL
Daniela L
1 reviews | Active since Oct 2014
13 Mar 2026, 08:28
Call centre hangs up when requested to remove your details
Don't you just love and answering a call from a call centre, employed by ABSA Insurance, juts to have the phone be hung up in your ear as you ask them to remove your details form their contact list thereby removing your rights to not be contacted as per POPIA act? No, No I don't love that and it reflects terribly on ABSA's already terrible reputation.
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Absa Insurance Company Limited's replyOfficial
13 Mar 2026, 11:47Dear Daniela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply13 Mar 2026, 11:47
Official
Dear Daniela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe