Building Insurance almost done but not receiving replies to my questions right at the end - do you want the business or not?

Logged a ticket earlier this week to get home/building insurance, was helped a bit but before we got the policy locked in and over the line some of my last questions remain unanswered. Please contact me urgently to discuss the last two fields in contention..

You got this far don't drop the ball at the end, i'm trying very hard to give YOU money.. Shouldn't this be the other way around??