Bn customer service

Item: Absa Insurance Company Limited
Rating: 1
Author: Azwindini M

I am trying to call ABSA ACTIVATE to cancel my car insurance for the entire month of June without fail. None of my calls were answered. I have sent a message via the activate app and sent an email. no response to date

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

27 Jun 2024, 14:25

Dear Azwindini, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell EdwardsCustomer Value Management

Best regards,

Absa Insurance Company Limited's reply27 Jun 2024, 14:25

Official

Best regards,

Azwindini M's updateReviewer Update

02 Jul 2024, 13:48

Hi Russell

I am still waiting for the call to cancel. I am currently paying 2 insurances because of ABSA's incompetence and inconsiderate attitude.

Azwindini M's update02 Jul 2024, 13:48

Reviewer Update

Hi Russell

I am still waiting for the call to cancel. I am currently paying 2 insurances because of ABSA's incompetence and inconsiderate attitude.

Absa Insurance Company Limited's replyOfficial

02 Jul 2024, 15:56

Dear Azwindini, We are attending to your matter and will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management

Best regards,

Absa Insurance Company Limited's reply02 Jul 2024, 15:56

Official

Dear Azwindini, We are attending to your matter and will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management

Best regards,

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