BIG NO GO FOR ABSA INSURANCE

I have my home insurance with Absa for the last 8years and only had two claims Absa says I had 5 claims without providing proof and for that reason doubled my policy premium it's very disappointing dealing with a corporate industry but provides client with poor services, later on I had discovered that apart from increasing my premium they added an additional R3500 excess without informing me, this is very frustrating because I called in trying to rectify the matter or get more clarity but you get push from department to department and no one helps or listens to what the client is asking for, as I request for them to please send me proof of the communication that they claimed was sent to me but instead the person sends me the communication only when I asked but all this arised after there was a power surge in my area and it had affected my aircon, they send contractors to my property that said in the report that the aircon is not blowing cloud air when it is and intermittently or after a short while the cloud air cuts off and now they say I need to regas the unit and lack of maintenance but I feel absa Insurance when there's a claim they don't handle it well and are very quick to push blaim on the the client and they are not using proper contractors to asset the situation this is very disappointing dealing with a company like this, so when you put a claim be ready n watch out for absa Insurance because they will double ur premium and increase excess, terrible service received all round