Beyond dissatisfied

Once again - the disappointment is palpable. Apart from the Activate App been offline for a week, Cancellation letters being triggered to all policyholders in error on Saturday, the communication from Service Agents via telephone just never happens.

I have a host of issues all which have been reported on numerous occasions. The number of automated emails I have received with reference numbers is remarkable. Just like the automated message on Hello Peter.

Issues reported: 1. 1 of the insured vehicles with a tracking device cannot be selected from the Activate App since date of policy inception. Reported multiple times on the app when it worked and via email to activateadmin@absa. 2. On a policy - we had to pay the premium deducted at the end of November upfront, after a premium was just deducted for October in order to avail of Car Hire which is part of the policy premium. No where in the policy wording is it stated that insurance is paid in arrears and that unless you pay an additional premium when an incident occurs you cannot avail of the benefit that you pay for every single month. I am damn sure that I will be deducted again for this month at the end of November despite being debited to get car hire. 3. Vehicle excess is a Standard R3000 as per the policy schedule yet I am told by the panelbeater I need to pay 10% of the claim value. Still awaiting rectification of this and a call from ABSA.

Do I need to go to the Ombud for Short Term Insurance? ABSA Insurance have made it very difficult to complain and just do not deliver of Service at all.