Beyond dissapointed Absa I direct

I rejoined absa Idirect on the 12/04/2021and spoke to consultant Maurizio Grandi, who informed me that they can deduct between the 13th till 15th of this month so that I can be immediately covered which the amount was two hundred and few cents and on the 20th of April my debit order premium will go of as per normal this morning on the 14/04/2021 I received a debit order of R913. 76 from Absa I direct which I do not know what's is it for. I have sent emails to Maurizio Grandi no response and called in to Absa call centre no response. what a disspointment and an unprofessional service I have received so far, highly disappointed at Absa Idirect service.