Beware of ABSA Insure!!!

I took out a policy with FSP Solutions, who are underwritten by ABSA and my laptop got ******. I submitted a claim and to this day (3 weeks) my claim has not been finalized. An investigator was appointed on my claim (I don't know why) but he asked delayed the whole claim. He made me sign a consent form, promising that he would get all the documents he needs on my behalf but that didn't happen, I had to get all documents required by him. I have posted my dissatisfaction on Hello Peter TWICE and still no change. This claims is going to 4 weeks now, and this is a laptop we are talking about. Out of curiosity, I googled their premises and they work from a HOUSE, I'm still shocked!!! How does ABSA affiliate themselves with such? FSP Solutions give ABSA a bad name....this claims process had been nothing but a NIGHTMARE!!! I wouldn't recommend any ABSA Insurance products to anyone.....watch out, it seems like ABSA doesn't screen these brokerages, they just go with anyone who approaches them!!!