Item: Absa Insurance Company Limited
Rating: 5
Author: Andries M

Absa Insurance Company Limited's replyOfficial

20 Oct 2020, 07:54

Dear Andries Monama

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd

Best regards,

Absa Insurance Company Limited's reply20 Oct 2020, 07:54

Official

Dear Andries Monama

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd

Best regards,

AM

Andries M's updateReviewer Update

21 Oct 2020, 07:52

But the Panelbeater you chose is the worsed out there,maybe they have a lot of cars that’s why they don’t care, they took my care for 2months and 10days,they refused to do the alarm saying it was not accident related even though i started having problems with it after the accident, their supervisor/manager by the name of jose refused to give me my car saying i must pay for the call out fee for the technician who came to check the alarm, mind due i told them about the alarm the first week they got the car and i kept reminding them every week after that and they kept telling me that it will be checked, luckly Aneshen intervened and my car was returned, but my aircon vents were broken, they didn’t put the *****s back on the boot cover and my boot rubber seals were not properly put back on(they broke the rubber clips that locks it) .they did a good job with paint but other things it’s a disaster, please reconsider taking your clients cars there

AM

Andries M's update21 Oct 2020, 07:52

Reviewer Update

But the Panelbeater you chose is the worsed out there,maybe they have a lot of cars that’s why they don’t care, they took my care for 2months and 10days,they refused to do the alarm saying it was not accident related even though i started having problems with it after the accident, their supervisor/manager by the name of jose refused to give me my car saying i must pay for the call out fee for the technician who came to check the alarm, mind due i told them about the alarm the first week they got the car and i kept reminding them every week after that and they kept telling me that it will be checked, luckly Aneshen intervened and my car was returned, but my aircon vents were broken, they didn’t put the *****s back on the boot cover and my boot rubber seals were not properly put back on(they broke the rubber clips that locks it) .they did a good job with paint but other things it’s a disaster, please reconsider taking your clients cars there

AM

Andries M's updateReviewer Update

21 Oct 2020, 07:54

But the Panelbeater you chose(truck and car body repair)is the worsed out there,maybe they have a lot of cars that’s why they don’t care, they took my care for 2months and 10days,they refused to do the alarm saying it was not accident related even though i started having problems with it after the accident, their supervisor/manager by the name of jose refused to give me my car saying i must pay for the call out fee for the technician who came to check the alarm, mind due i told them about the alarm the first week they got the car and i kept reminding them every week after that and they kept telling me that it will be checked, luckly Aneshen intervened and my car was returned, but my aircon vents were broken, they didn’t put the *****s back on the boot cover and my boot rubber seals were not properly put back on(they broke the rubber clips that locks it) .they did a good job with paint but other things it’s a disaster, please reconsider taking your clients cars there

AM

Andries M's update21 Oct 2020, 07:54

Reviewer Update

But the Panelbeater you chose(truck and car body repair)is the worsed out there,maybe they have a lot of cars that’s why they don’t care, they took my care for 2months and 10days,they refused to do the alarm saying it was not accident related even though i started having problems with it after the accident, their supervisor/manager by the name of jose refused to give me my car saying i must pay for the call out fee for the technician who came to check the alarm, mind due i told them about the alarm the first week they got the car and i kept reminding them every week after that and they kept telling me that it will be checked, luckly Aneshen intervened and my car was returned, but my aircon vents were broken, they didn’t put the *****s back on the boot cover and my boot rubber seals were not properly put back on(they broke the rubber clips that locks it) .they did a good job with paint but other things it’s a disaster, please reconsider taking your clients cars there

Absa Insurance Company Limited's replyOfficial

21 Oct 2020, 08:35

Dear Andries Monama Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards, Rezona Louw Group Customer Care

Best regards,

Absa Insurance Company Limited's reply21 Oct 2020, 08:35

Official

Dear Andries Monama Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards, Rezona Louw Group Customer Care

Best regards,

Best employees ever