BEING ****** BY ABSA IDIRECT INSURANCE

Im being ****** by ABSA idirect insurance. I have a car and household contents insurance with ABSA idirect and I do not even have the policy documents for 2 months. At first they captured everything wrong and I tried calling to correct that initial document sent to me they are not helpful. I decided to call and cancel and the moment I mentioned cancel they put my call on the answering machine for hours. I have lost almost R500 airtime calling them without success. They are ******, please assist me with a way forward on how to get to them. They are responding to email and the call go for hours withou answer