Been trying to cancel my Absa Activate policy with no luck

I have been trying to cancel my Absa Activate policy for my car insurance with no success. I was told that I can cancel anywhere between my last debit order date (25 Feb) and the last day of the month (28 Feb). I tried calling into the call centre twice on the 27th Feb. The first time holding for 44 minutes and the second time from 20 minutes and I was still not put through to a consultant on both instances. The activate admin email isn’t any better because I never get a reply. I sent an email to the ***ca email address asking to cancel my policy as of 28 February 2025 as my new insurance is already active. I have been following every day since and no and Is still no reply. I have been given a case number C-***1 but still no follow up. Can someone assist please assist with this as I do not want to be debited on the 25th March because I did my part and tried to cancel before the 28th.

When I first signed up to Absa Activate I was told it’s an online insurer. But in comparison to the likes of Nakd, where you literally do everything on the app and don’t have to hold for ages and the turnaround time for emails is really quick, it doesn’t compare. Along with the issue of the significant premium increase, this matter also contributes to why I’d like to cancel my policy.