Be wary of ABSA Travel insurance. They are very reluctant to pay

We incurred some medical expenses while in Canada for 4 months. on our return we submitted the claims and all the detail. The emergency costs at the hospital has as yet not been settled. Promises have been made that it will be sorted out but 4 months later it has not happened. Fortunately we did not have to pay the bill in Canada and the account has been forwarded to us and Absa travel. This is a typical example of a company that is quick to issue you a policy at a high cost and then drags its feet to make good on what they promised, It is a shame that the hospital in Canada need to keep asking what is happening. This is happening in spite of the fact that we called the emergency number and received a reference number.