Be warmed - Pathetic service from ABSA Insurance

Today I registered a claim for a shattered sliding door glass which was caused by the stone whilst the garden service was attending to my garden. The entire glass shattered in thousands of pieces scattered all across my sitting room. A claim was registered with ABSA (#***) and a service provider was duly appointed. I expressed the urgency of the matter as this is firstly a security risk for my family and secondly it is winter and the entire glass of the sliding door is out. A service provider arrived at my property in the afternoon, however to my disappointment I was told that no repairs can be carried out until the quote is approved? I made several calls to follow up on the approval however no quote had been received by the claims department. ABSA insurance was not even prepared to send out a contractor to board up the sliding door, nor did they offer any form of security for the night. I am appalled that an insurance company like ABSA has total disregard for the safety of their clients in an emergency situation such as this? Out of desperation I tried to call the claims call center at 16;28pm, however my call was dropped and when I call back just after 16:30pm, the voice recorder advised that working hours are only until 16:30pm and I need to call back in the morning. This now necessitated that I had to go purchase bubble wrap to board up the sliding door to try keep out the cold, and will need to be awake all night guarding my property and family. Such poor service from ABSA needs to be spread across all forms of social media to warn existing as well as potential clients of what service they can expect to receive.