Bad work from Pride Autobody and ABSA iDirect

This terrible service I am receiving is uncalled for I had an incident, reported it, ABSA idirect appointed Pride Autobody to repair, on January 13th I paid the excess as the repairer stated that they have to preorder the parts.

On February 2nd I took the car in, Pride Autobody has had my car until March 4th, when I fetched my car, I noticed that my windscreen is cracked, I then told the lady receptionist who said they saw it, however they didnt even tell me about it.

I was asked to come back on 5th March to speak to the owner, the owner says its a stone chip, I would like to know if When absa appoints repairers, they allow them to drive our cars around until stones hit the windscreen and crack it? The autobody also refuses to take responsibility and repair my windscreen saying it has to be my insurance yet for 5 weeks I didnt have my car and the crack occured whilst my car was with the repairer.

I have sent emails to ABSA on the admin, complaints and claim emails and no response