Bad treatment and careless

I am a bona-fide client of Absa in terms of banking and short term insurance. The worst and the ugly manner of this insurance is to used panel beaters where they have bad relationship with the owners in that the client become the culprit. No diagnosis was made on my car at the panel beater in Orkney, whereas was made at Cargo Mercedes Benz in Klerksdorp. So what is it that the panel beater has done to my. I requested the assessor report from Mapule the case manager last week. I requested to get the courtesy car I am still yet to get response. I don't have transport to go work , they feel nothing about.I got an email this morning about the rim that will be available on 18 August 2023 depending on the availability from Mapule, but she says nothing about the car and the diagnosis and the final report of the assessor. I was told the response will be within three working days from last week Monday. It's a clear that the insurance isdealing with boogeyman in their business. The insurance avoided to do diagnosis because they knew that the impact of the potholes can cause a lot of damages as initial diagnosis of Cargo Motus has shown. Even the rim that was broken with so many cracks the assessor couldn't identify and the only way to make a good deal with a ****** woman, Natascha at my expense because infant of them I am ****** I know nothing about a car. The worst part I have been credited by Absa to buy this car. I am very unhappy with this Insurance the way they treat black people. I will send proper diagnosis so that all that must be fixed by insurance and leave all that is just wear on the car that will be my responsibility.

Angry and very obliged client

TS Manquthu ***