BAD service.Worce insurance NO customer care!!!!!!!!

I bought a new vehicle about two months ago. I have insured with Absa indirect. My vehicle was in an accident on 28 February and I have lodged a claim on 01 March 2020. Quotes was send to insurance on 04 March 2020. I have been waiting up until today to get feedback from Absa regarding my claim. I don't have any vehicle to use at this stage as my vehicle is standing and Absa just don't care. I keep on phoning them at my own expense and the only answers is that they will come back to me. How is this acceptable behaviour towards your customers. This is regrettably the worst insurance I have ever delt with!