GM
Given M
1 reviews | Active since Jun 2019
20 Aug 2024, 13:27
Bad Services Already
I have been trying to contact Absa insurance for weeks now and no response, I wonder what will happen when I am in an emergency.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
20 Aug 2024, 14:45Dear Given Mahlangu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply20 Aug 2024, 14:45
Official
Dear Given Mahlangu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's replyOfficial
21 Aug 2024, 15:36Dear Given Mahlangu
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number and a brief explanation of your complaint by the close of business on 21 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number and a brief explanation of your complaint by the close of business on 21 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa Insurance Company Limited's reply21 Aug 2024, 15:36
Official
Dear Given Mahlangu
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number and a brief explanation of your complaint by the close of business on 21 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number and a brief explanation of your complaint by the close of business on 21 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
GM
Given M's updateReviewer Update
31 Aug 2024, 15:50The matter I wanted to contact them about was being charged a premium that is above what we agreed upon and now Absa deducted even more than what I wanted to inquire about. I don't know what to do. How can I contact you?
GM
Given M's update31 Aug 2024, 15:50
Reviewer Update
The matter I wanted to contact them about was being charged a premium that is above what we agreed upon and now Absa deducted even more than what I wanted to inquire about. I don't know what to do. How can I contact you?