CM
Collin M
1 reviews | Active since Apr 2022
04 May 2024, 11:12
Bad services
Absa credit life protection plan is scheme and their services is horrible. I was retrenched at work on the 30 March 2024. I app**** for my credit life protection plan with Absa for my personal loan and credit card cover on the 22 April 2024.
Today is the 4th May 2024 I haven’t got any help from them , no feedback or follow ups from them. My accounts are in arrears they don’t care about how this arrears affecting my credit score and iv been consistent with payment for my insurance cover. Never missed a payment but now I have to run after them to get a good service. Im very disappointed on them. they selling people lies. Guys be careful with absa.
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Absa Insurance Company Limited's replyOfficial
06 May 2024, 11:15 Dear Collin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email or by contacting you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply06 May 2024, 11:15
Official
Dear Collin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email or by contacting you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care