Bad Service with ABSA Direct Insurance

Helllo I have a car Insurance with ABSA Direct Insurance. Early November I had a minor accident with my car which left the car with few dents. I called ABSA Direct Insurance to report the incident, I was told that a consultant would called me within 48hrs to take details of the the claim, actually I called them thrice, but no one has called me since then. This was the first week of November and now we are in the middle of December. I wanted to have these scratches fixed before I travelled for holidays but it never happened. I have been with ABSA Direct since 2014 and this is my first claim since I took the insurance and it so disappointing that one has to wait for such a long time to this problem fix, and yet we pay our premium every month as expected. I need ABSA Direct to attend to my query PLEASE!!!