Bad service (Uber rides and roadside assistance)

One thing about this insurance is that they will never fail at disappointing. I am back again regarding the Uber ride benefits they failing to administer. Yesterday I had a mechanical breakdown which led to my car being towed. Funny part is that I was told in order to get the car to my safe choice address I have to pay extra R987 which is more than my monthly installment (pure ****). I then requested that they drop off the car to the different address which led me to request an Uber ride. Because I take my child to creche everyday I asked them to add a stop to pick-up then proceed home. It was around 16h52. I was on the call with Karabo who failed dismally to assist me and then reffered me to her supervisor Sylvia whom I am still trying to understand why was I transfered to her because she was far worse than Karabo. One hour later into the call I was told I must make to requests even when my ride is within the 50kms (pure ****). I then had to wait for a ride, I kept getting smses that "there are no rides in my area". That time the child is waiting for me and I have to pay for late pick-up because I wasted a while one hour with people adding on to my problems. I went onto my Uber app which showed rides around my area but noooooooo idirect could not get one (I have screenshots for that).

I would never recommend this insurance to anyone. They one bad service provider which must take their staff for customer service course atleast once a month.

Side note: I am still waiting for my three years cash back benefit payout. You don't honor you promises especially when it comes to the benefits you pride yourselves with.

I hope you do better