BAD Service twice in a row

BAD, BAD service twice in a row even after I escalated the first problem. In January I had a claim for a geyser, it took five months for ABSA to eventually pay the claim. The issue I complained about was the bad service from the consultants that deal with the claim. It is as if nothing gets done until the client does enquiries and follow-ups. It was appalling the way the claim was handled. ABSA appointed an investigator to handle my complaint but the more I wanted to know what actions will be taken against the *********** staff, the more he tried to ensure me that the money is on the way. My issue was never about the money!!! Unfortunately I have to now deal with ABSA Insurance again due to storm damage to my house's roof. Again Incompetence seems to rule. I stay near Ladismith with an i, which is in the Western Cape. I got calls fro three service providers based in Ladysmith with a y, which is located in Kwazulu Natal. My claim form lists my address as well as my postal address which is in Riversdal. If not sure GOOGLE!! The auto reply message says that a consultant will be in touch with me with in 2 business days......still waiting. Appalling service.