Bad service-treat this as urgent

I sent Absa Activate insurance an email on 30th of January. Reference received is C-***5 and C-***7 To date I have not had a response or feedback to my query - my query related to a review of my policy premium as Absa Activate i have been using it since February 2024 with no claims done and my monthly premium has increased i called the line 3 consecutive days with no response i called the emergency line was put through to someone else she said she will email i will get a call within 48 hours to this day no call received and there are many competitors willing to charge me less with less excess fee Also my debit order ddnt go through as per our contractual agreement on the 20th i had to to send emails and thats when i was called and you debited Also my vehicle has not been installed the telematic device Im not happy with your service should i not get any call im escalating this to ombudsman Im tired!!!!!!!