1 reviews | Active since Aug 2026
BAD SERVICE ON THE IDIRECT INSURANCE
TO ;ABSA IDIRECT INSURANCE AND RIFILWE THULO
I am writing to express my frustration regarding the lack of updates on my claim. I have been trying to contact your team regarding this issue, but unfortunately, I have not received any feedback.
My car has been with the panel beater for two weeks now, and it is still untouched. This situation is becoming increasingly draining for me, especially since I have a planned trip on the 22nd of September and need my car to be available.
I also experienced delays with the rental car, which adds to my frustration, considering I ensure my payments are made every month without fail.
Could you please provide me with an immediate update on the status of my claim?
Thank you for your attention to this matter.
Best regards,
Thank you for the update. I'm truly glad to hear that the matter has been resolved to your satisfaction. It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients changing a complaint to a compliment. I will be sure to share this with Marutha's line manager and will consider the complaint resolved. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for the update. I'm truly glad to hear that the matter has been resolved to your satisfaction. It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients changing a complaint to a compliment. I will be sure to share this with Marutha's line manager and will consider the complaint resolved. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd