BAD SERVICE ON A CLAIM - OUTSTANDING FOR NEARLY 4 WEEKS NOW!!!!!!

Good day, on Friday, 26 August 2022, I had a devastating fire on my property and only got to register the claim (Claim number ***) on Monday, 29 August 2022 due to the fact that ABSA do not work over weekends. I had extensive damage to my Electric fence (402 meters) and security system, outbuildings, electrical and plumbing as well as a spesialised greenhouse. I have been pleading and begging now with them for nearly four weeks to please assist me as I am staying on a smallholding, leaving me vulnerable, exposed and completely at risk as I have no security whatsoever. I already had two ******* trespasses on my property where the perpetrators tried to get into my house, just in the past week. Needless to say, they have not even answered me on an e-mail that I wrote on Monday, 19 September 2022. This is complete negligence from ABSA and my family and I will keep them 100% liable should anything happen to me, my property or my dogs. THIS IS COMPLETELY UNACCEPTABLE FROM AN INSURANCE COMPANY. Nothing, not even the lean-up has been done and I have to live in this soot, day in and day out. Hopefully you will be able to get them to respond as I now had enough!!!!!!!!!!!!!