Bad service from Lesego Phiri

<p>I was insured with ABSA Idirect and earlier this year i decided to leave them due to the premium increase which was increased by about R1000. I then called ABSA iDirect and was assisted by Lesego Phiri. She requested me to send proof of my new insuarance documents after which the premium debited from my accont will be returned to my accout. She also requested that i send her a statement to show that the debit order went through and i did that on the 16th of January 2016. I requested her via email to send me proof of the refund which she never did. I sent her several emails regarding this matter and to date she hasn't responded to my emails. I am due to receive a refund of about R1800 and to date the money has not been paid back into my account, let alone have i received any correspondence from ABSA Idirect or Lesego Phiri regarding this matter. I am so dissapointed with the service im receiving and with ABSA idirect failing to refund me my money.</p>