MD
Mmamuso D
1 reviews | Active since Jun 2012
02 Sept 2022, 19:36
Bad service from insurer
We registered a claim on the 5th of August, our car was damaged as a result of a driver who bumoed into my car at a parking lot of a grocery complex and left without my seeing. The car was bumped in my absence. We lodged a claim and TILL TODAY ABSA idirect has not called. I uploaded the required pictures on the 5th of August and the agent was supposed to come back to me but NOTHING.,
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Absa Insurance Company Limited's replyOfficial
05 Sept 2022, 09:31Dear Mmamuso Ditlhakanyane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply05 Sept 2022, 09:31
Official
Dear Mmamuso Ditlhakanyane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw