bad service from action line and claims department

Last week Monday I called Absa Short term insurance regarding my electricity that was giving us tripping. I was told they would send someone out I got a reference number 22-***-H-01 and I spoke to Thuli from Europ assistance then I spoke to Minta I also spoke to Steven they sent someone out past 15:00 to come have a look, that someday before 20:00 we switched the geyser on and the plugs in the kitchen went off and we were without electricity in the kitchen I called the guy that was here and he promised to come fix the problem he didn't come I then called Absa emergency line, again and then had a conference call with the electrician and he then refused to come back. Tuesday, I called the whole day to get help, but no one was interested a claim was only registered Wednesday with claim number 433879. I then spoke to Dudu and all I'm doing is speaking to people, but no problems are being sorted. I then called action line with *** a week later I'm still waiting for answers all our food that was in the fridge was spoiled and we had to throw it away I have again spoken to Sanelisiwe Danisa, Ntladi Mthimunye, Melanie Wagner and Nabeela the case manager Momfundo in still looking for is there anyone that can help me sort out this mess please I have sent emails, pictures and certificate's spent hours on the phone with people, I'm paying insurance to protect my property and family so that we don't have to experience this inconvenience and this is the level of service we have been receiving from Absa I was told today that Absa doesn't have access to Europ Assistance system, but I don't have any policy with Europ assistance. I'm being sent from pillar to post please help.