Bad service from Absa Insurance

I was involved in an accident on 02 July 2020, i lodged the claim and it was processed fast and later on the day they sent me a link to send or attached the pictures of damages. I sent all the pictures according to their requirement. After a couple of days I was informed that my claim has been approved but they will wait for my debit order to go through on 15 July 2020. I asked why I have to wait for a debit order because as far as I know I am covered for any unforeseen circumstances that may occur. Since I joined ABSA insurance in November 2014 I never claimed for any accidents on my cars, but this time around I lodge a claim but they come with many excuses. It is almost two weeks waiting for ABSA Idirect to approve my claim, I just want to warn all their clients to be aware about this company. This company is only happy when you pay every month they don't care about their clients feelings . Their service is very bad especially at management level who approves claims , I have been insured with many insurance companies before but this time around I joined a wrong company. Furthermore I felt bad because I have been loyal to this company for 5 years 8 months without lodging any claim on my cars , I felt like ABSA ****** me my money for almost 6 years because when I need them they are not there to assist me, come the 15th every month they debit the money on my account. I did not expect Absa Idirect to take too long to approve my claim if they have taken the issue of National Lockdown because it may prolong the repairs of my car.I also felt very bad for the poor guy by the name of Themba who have try by all means to speed up the process unfortunately his hand were tight, he could not approve it because it is beyond his control , this guy has given me owe some services i can give him 10 out of 10. The problem is the senior managers who does not have feeling for their client.