MV
Madele V
1 reviews | Active since Jun 2020
02 Jul 2024, 15:21
Bad service from ABSA home insurance
On 20 May 2024 I received the first email from Absa Insurance about my burst geyser. The ONLY person that came out was the contractor who said he could not get the work as it was above a certain amount. ABSA wants to give me a cash settlement without an assessor coming to my house. Several emails, more telephone calls to no avail... NO consultant ever phones back, even though they are appointed according to the email. SO FRUSTRATING!!! ABSA has been my bank since 1989.
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Absa Insurance Company Limited's replyOfficial
02 Jul 2024, 16:22Dear Madele
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***0.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply02 Jul 2024, 16:22
Official
Dear Madele
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***0.
Regards
Pravesh Bejay
Customer Value Management