Bad service from Absa and mr John Paul the assesor

On 2nd June 2024 we had an incident where a guss wind slammed the open wooden door out of its frame In the outsode surrounding vibricate wall. Our safety was our biggest concern. We phoned Absa on Monday 3rd June and waited untill 6 June for an assesor. His outcome is as dollows it is impossible for the wind to bkow a door out of its frame. Really we heard the loud slam in our house when it happend. The reason why we were in the house, was because we were still busy oflloading the car, drom our trip from Kirkwood. The soor did its purpose to keep strangers from entering our property. According to the assesor, the vibracate wall was also suppose to be blown down by the wind. This is a strange theory by the assesor. We are very unhapoy with Absa. At the end of the day we had to replace the door on Monday 10 June, to feel safe. We made a lot of phone calls to Absa. When the assesor visited our home he said “Oh it is an easy claim”. Absa is not orepared to pay R3500 for the danaged, but ai have to oay a lot of money every month to Absa insurance. We did not receive any correspondence or phone calls. We need to phone them every time